IS

Loebecke, Claudia

Topic Weight Topic Terms
0.269 feedback mechanisms mechanism ratings efficiency role effective study economic design potential economics discuss profile recent
0.208 market competition competitive network markets firms products competing competitor differentiation advantage competitors presence dominant structure
0.160 online uncertainty reputation sellers buyers seller marketplaces markets marketplace buyer price signaling auctions market premiums
0.119 trust trusting study online perceived beliefs e-commerce intention trustworthiness relationships benevolence initial importance trust-building examines

Focal Researcher     Coauthors of Focal Researcher (1st degree)     Coauthors of Coauthors (2nd degree)

Note: click on a node to go to a researcher's profile page. Drag a node to reallocate. Number on the edge is the number of co-authorships.

Bolton, Gary 1 Ockenfels, Axel 1
competitive markets 1 experimental economics 1 feedback systems 1 information economics 1
moral hazard 1 online markets 1 reputation 1 signaling theory 1
social networks 1 trust 1

Articles (1)

Does Competition Promote Trust and Trustworthiness in Online Trading? An Experimental Study. (Journal of Management Information Systems, 2008)
Authors: Abstract:
    We investigate whether greater market competition improves or inhibits the ability of feedback systems in Internet markets to deliver trust and trustworthiness to the marketplace. Our investigation is grounded in the theory of signaling from information economics. Using methods from experimental economics, we create a laboratory online market where sellers face a moral hazard. We manipulate the level of market competition and the nature of the social network behind the feedback system and study the affect on trust, trustworthiness, and market efficiency. We find that competition in strangers networks, where market encounters are one-shot and reputation information is communicated through outside parties, improves trust, trustworthiness, and market efficiency. The efficiency advantage that partners networks, where a buyer can maintain a repeated relationship with a seller, have over strangers networks largely vanishes with the introduction of competition. This is because the difference in the pattern of social networking largely disappears. Overall, encouraging competition leads to more effective feedback systems in Internet markets. We discuss implications for trader strategy and Internet market design.